About
Maidstone Borough Council serves nearly 200,000 residents in Maidstone, UK, providing essential public services such as benefits, recycling, and council tax management.
Challenge
The council relied on manual document processing for both physical and digital forms, a slow, error-prone, and costly approach that often failed to meet compliance standards. They needed a scalable, automated solution to increase accuracy, reduce manual effort, and maintain consistency across high-volume workflows.
Solution
Firemind built an AI-powered workflow using AWS services to extract, classify, and translate documents automatically. Amazon Comprehend handled natural language processing, Amazon Textract processed handwriting and printed text, and Amazon Translate enabled multilingual capabilities. AWS Lambda automated tasks, ensuring faster processing, higher accuracy, and compliance-ready outputs.
Services used
-
Amazon Comprehend
-
AWS Lambda
-
Amazon Textract
-
Amazon Translate
Results
- £40K annual savings
- Improved compliance and accuracy
- Reduced processing errors
- Freed staff time for higher-value tasks
- Scalable automation for growing workloads
“Firemind helped us tailor a solution that could be deployed quickly and at minimal cost to the council.”
