Autonomous Operations

We run your IT operations. Autonomously.

IT operations that never stop improving. Reliability increases, costs decrease, and every insight is put into action.

Fully auditable
You set the boundaries
Results measured in 8 weeks
The execution gap

Every improvement. Executed.

Your monitoring platforms and security tools generate findings every day. The gap is not visibility. It is execution. We close it.

  • Incidents resolved before anyone is paged.

    Your monitoring surfaces issues the moment they appear. We resolve them before your engineers are ever called.

  • Knowledge that stays in the system.

    We build on the operational knowledge already in your organisation. Every incident resolution adds to it. When engineers move on, the operating model keeps running. It does not walk out with them.

  • Cost savings that continuously get executed.

    Recommendations are generated every day. Autonomous operations acts on them as a matter of routine. Savings move on from intention to action.

The more autonomous your operations become, the more value your organisation captures.

Our service

One service. Every operational domain.

Firemind runs your infrastructure as an autonomous managed service across every operational domain. Fixed monthly cost per host. One predictable number, regardless of incident volume or complexity. We work alongside your existing tooling.

Cloud operations

Read more

We run the full operational surface across your AWS, Azure, and GCP estate. Alarm triage, root cause identification, remediation, and post-incident encoding. Your engineers don't get paged. Compliance is maintained continuously, not reviewed after the fact. Configuration drift is corrected before it becomes a problem. Provisioning, access, and scaling requests are fulfilled within SLA, whatever the time zone or incident volume.

Vmware operations
Coming soon

Your on-premises and hybrid VMware estate, fully managed. vSphere, ESXi, and vCenter kept current. Maintenance windows don't become your team's problem. We manage patching cadences, capacity thresholds, and VM lifecycle from provisioning to decommission. Orchestration runs to policy. Hybrid connectivity between on-premises and cloud stays governed and stable.

FinOps
Coming soon

The cost savings your team identified but never had time to act on, executed automatically, as a matter of routine. Rightsizing, idle resource termination, reserved instance and savings plan optimisation, storage tier migration. These recommendations exist in your dashboards today. We act on them within policy, without a project or a sprint. We track realised savings against the original recommendation. The business case improves every month.

Database operations
Coming soon

Your database estate, managed autonomously. Query performance monitored and tuned continuously. Patching tested before it reaches production. Backups verified, restore integrity confirmed as standard. Availability events remediated before they become outages. We cover RDS, Aurora, self-managed SQL Server, PostgreSQL, and MySQL, across cloud and on-premises.

Outcomes you can count on.

Results from live production environments.

  • Average MTTR

    From detection to verified resolution. Your on-call team sleeps through the night.

  • Auto-resolution rate

    Episodes closed without human touch. Incidents close before your team sees them.

  • Ops cost reduction

    Per-host savings, optimised continuously. IT budget freed for strategic investment.

  • First-line engineer time freed

    Shifted to architecture and roadmap work. Senior engineers on architecture, not alerts.

Compliance & security

Governed, audited, and compliant by default.

Built for autonomous operations from the ground up, on a default-deny model. It can only do what you explicitly allow. Every action is logged, every decision is auditable, and every high-risk intervention requires the appropriate approval before it executes.

  • Engineer-in-the-loop for all high-risk actions

    No high-risk change runs without engineer review. Automated actions stay within policy. Anything outside it goes to a human.

  • Complete audit trail. Itil-compliant.

    Every action logged, end to end. Full traceability for every change, every incident, every remediation. Ready for internal and external audit.

  • Data stays in your account

    No credential storage, no data egress. We operate entirely within your environment boundary. Your data never leaves your cloud account.

  • EU AI act assessed and validated

    Validated for regulated industries. Assessed and documented for compliance with the EU AI Act. Suitable for financial services, healthcare, and critical infrastructure.

Investment

A business case that builds itself.

We bring the skills and governance your organisation needs to run autonomous operations safely. No need to build them from scratch. You set the pace.

A focused pilot, scoped to your environment, delivers a validated business case in 8 weeks. No large procurement required. A pilot at this scale sits within discretionary spend. Your team decides.

Fixed per-host pricing. One predictable number every month, regardless of incident volume or complexity. The cost is clear before you start.

  • Pilot Results

    Measured outcomes from your environment

  • Fixed monthly cost

    Per host, regardless of incident volume

  • Ops cost reduction

    Typical outcome from live environments

CONTACT US

Start with a focused conversation about your environment.

We run a no-obligation discovery call to understand your infrastructure, your current operational challenges, and what autonomous operations would mean for your team.

Your benefits:

  • Fixed-cost operations - regardless of incident volume.
  • Incidents resolved in minutes - before anyone is paged.
  • Compliance maintained continuously - not quarterly.
  • Every efficiency gain - goes back to your team and your bottom line.

What happens next?

Talk.

A 30-minute focused discussion about your goals.

Scope a pilot.

We design a contained pilot around your highest-priority challenge.

Results.

A validated business case in 8 weeks, with measured outcomes from your environment.

No obligation - just a focused 30-minute discussion about your goals.