AI Operations for Production Workloads | Firemind
AI Operations

AI Operations.
Your workloads in production.

Managed operations for your AI workloads in production. Monitoring, governance, and cost control across ML models, GenAI, and autonomous agents.

AWS Bedrock & SageMaker
Anthropic Claude
NVIDIA NIM
Fully auditable
ISO 27001:2022
EU data residency
The challenge

Building AI is the easy part. Operating it in production is where most teams get stuck.

Your team can build an AI agent in an afternoon. Getting it into production, governed, monitored, and accountable takes months of work nobody has capacity for. No governance framework for what agents can and cannot do. No audit trail for autonomous decisions. No risk classification. Compute costs discovered in the monthly bill, not in real time.

A dedicated AI operations model closes that gap. Firemind takes operational responsibility for your AI workloads in production - monitoring performance, governing behaviour, managing costs, and resolving incidents. Your team doesn't have to carry that.

What changes

  • Operational accountability. We own the outcome. When output quality drops or an agent drifts, we detect, diagnose, and resolve it.
  • Continuous cost governance. Per-model, per-agent, per-workflow cost limits enforced in real time. Not discovered in the monthly bill.
  • Behavioural oversight for AI agents. Intent compliance, scope adherence, and drift monitoring beyond infrastructure metrics.
  • Compliance that keeps pace. EU AI Act, ISO 42001, audit-ready logging. Maintained continuously, not reviewed quarterly.
  • Knowledge that stays in the system. Operational knowledge encoded in the platform, not locked in one person's head.
What we operate

Every AI workload type. One managed operations service.

AI workloads in production are not all the same. Firemind operates ML and inference workloads, GenAI and LLM workloads, and AI agent workloads - with tooling and expertise calibrated to each. All within the same closed-loop model that runs your cloud, VMware, and database estate.

ML & inference
GenAI & LLMs
AI agents (MCP)
AWS Bedrock
SageMaker
Anthropic Claude

How we operate your AI

    • Monitoring & alerting - Continuous oversight across models, pipelines, APIs, and agent runtimes. Instrumented through Bedrock AgentCore Observability, CloudWatch, and OpenTelemetry.
    • Output quality assurance - Continuous evaluation of accuracy, relevance, hallucination rate, and task success. When quality degrades, we diagnose and remediate. Quarterly reviews drive the roadmap.
    • Incident & problem management - Detection to verified resolution across your AI stack. Problem management eliminates root causes, not just symptoms. Every incident updates the operating model.
    • Behavioural governance - Agent output quality, intent compliance, scope adherence, and drift monitored continuously. Every action classified by risk. You define the boundary. The AI Control Plane enforces it.
    • Cost & compute management - Per-model, per-agent, per-workflow cost limits enforced in real time. Token usage analysed and optimised. Infrastructure right-sized continuously. Part of Firemind's AI FinOps practice.
    • Human-in-the-loop control - Customer-controlled escalation. You define what auto-executes and what requires approval. A kill switch stops autonomous execution at any point.

Ready to see this running for your AI workloads?

A 30-minute conversation is all it takes to scope a contained pilot.

Scope a pilot
How it's delivered

Proven before you commit to anything.

A contained pilot runs alongside your existing operations. No disruption, no lock-in, and a validated business case in 8 weeks.

  • Carve-out pilot

    Start with a defined set of AI workloads. Firemind operates in parallel from week one.

    • Define workload scope and policy guardrails
    • Baseline current effort and cost per workload
    • Monitoring and governance begins immediately
  • Measure and compare

    At week 8, results are measured side-by-side against your pre-pilot baseline.

    • Incidents - volume, MTTR, auto-resolution rate
    • Output quality - accuracy, hallucination rate
    • Cost per AI workload and engineer hours freed
  • Expand or exit

    If the business case is proven, expand scope at your pace. If not, no obligation.

    • Gradual scope expansion on your terms
    • Full audit trail from day one
    • ISO 27001:2022 - EU data residency (Frankfurt)
Outcomes

Outcomes you can plan around.

These outcomes come from live AI operations deployments. Every AI decision logged with a full reasoning chain. Cost overruns caught as they happen. Budget and compute limits enforced per model, per agent, per invocation.

  • Actions auditable

    Every AI decision logged with full reasoning chain. Compliance-ready from day one.

  • Drift detection

    Behavioural anomalies and cost overruns caught as they happen.

  • Cost guardrails

    Budget and compute limits enforced per model, per agent, per invocation.

  • Risk thresholds

    Full control over what auto-executes and what escalates to a human.

  • Cost reduction achieved

    Production speech-to-text workloads on AWS.

  • Pilot to business case

    Measured outcomes from your environment. Not projections.

Proven in production

Results from real environments.

AI workloads operated in production. Outcomes measured, not estimated.

Frequently asked questions.

What types of AI workloads does Firemind operate?

We operate three categories: traditional ML and inference pipelines, GenAI and LLM workloads (RAG pipelines, chatbots, knowledge assistants), and AI agents that reason, plan, and take actions via MCP. Most organisations run a mix. Our operating model covers all three under one service.

How is this different from the monitoring in AWS Bedrock AgentCore?

Bedrock AgentCore and Claude Managed Agents provide dashboards, traces, and policy primitives. Firemind provides the operating model on top: the team that responds to incidents, tunes policies based on real-world behaviour, optimises costs, and evolves governance as your AI estate grows. The platforms build and deploy. We operate and improve.

What service levels are available?

Every engagement starts with monitoring, incident management, and audit-ready logging. From there, scope scales: cost management and quality evaluation, through agent behavioural governance and lifecycle management, to 24/7 support with guaranteed SLAs. Pricing is based on service scope and workload complexity. We agree scope and commercial model upfront.

What determines the cost of the service?

Two things: service scope and workload complexity. Low complexity covers Pulse workflows and single-model GenAI applications. Medium covers MLOps pipelines, multi-model workflows, and agentic workloads. High covers container-based architectures, multi-cloud, and custom model hosting. Increases are triggered by defined events: adding workloads, increasing complexity, extending hours, or adding scope.

What happens when an AI agent does something unexpected?

It depends on the risk classification you have defined. Low-risk anomalies trigger automated remediation. High-risk events escalate to a human before any action is taken. Every event is logged with its reasoning chain: what triggered it, what the agent decided, what it did, and what happened next.

Can you operate agents built on frameworks other than Claude?

Yes. We operate any MCP-enabled agent, including those built with Claude, custom LLM agents, and multi-model architectures. We also operate non-agentic workloads regardless of model or framework, as long as they run on AWS, Azure, or Google Cloud.

We're still building our first agents. Is it too early?

No. The governance framework, risk classification, and monitoring are best established before agents reach production, not retrofitted after an incident. Starting with a foundational operating model means your agents are not stuck in staging.

What compliance standards does the service support?

ISO 27001:2022 certified. EU data residency (Frankfurt). Assessed for EU AI Act compliance. ITIL-compliant change management, incident management, and audit logging. All data stays in your cloud account. No credential storage, no data egress.

Does the service support regulated industries such as healthcare and financial services?

Yes. The service runs inside your own cloud account. No data leaves your environment. No credentials stored externally. Audit-ready logging captures every AI decision with a full reasoning chain. For healthcare organisations, the service supports workflows aligned with GDPR, HIPAA, and EMA data governance requirements. For financial services, it supports MiFID II and FCA audit trail obligations. ISO 27001:2022 certified. EU data residency in Frankfurt.

Start with a focused conversation about your AI workloads.

No obligation. A 30-minute discussion about your AI estate, your current challenges, and what a managed operating model would mean for your team.

Your benefits:

  • One operating model - across cloud, VMware, and AI.
  • AWS Premier Partner - and Anthropic Reseller.
  • Every AI decision auditable - from day one.
  • ISO 27001:2022 certified - EU data residency (Frankfurt).

What happens next?

Talk.

A 30-minute focused discussion about your AI estate and goals.

Scope a pilot.

A defined set of workloads, running alongside your current setup.

Results.

A validated business case in 8 weeks, measured from your environment.

No obligation. Just a focused 30-minute discussion about your AI workloads.